Terms & Conditions


When you buy from us we want you to be completely satisfied with your purchase.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000
(note: these do not apply to business purchases) and the Electronic Commerce (EC Directive) Regulations 2002 we make the following promises to you:


If, for any reason, you wish to cancel your order you can do so by either filling out the contact form. Most items are despatched from stock so you must let us know as soon as possible quoting the reference number given to you on your order confirmation.

Cancellations should be notified to us in writing no more than seven working days from the day after that on which the goods are received by the you. The goods must be returned to us in perfect condition, with any packaging, protective coating and components complete and intact.

Custom items, special order items and items specifically modified to your requirements
are excluded from the seven day cancellation period.

Cancellations may be subject to a 5% processing fee, which is due to bank charges on the card payment and subsequent refund.
Please note that no payment is taken from your card until your order is ready for despatch except in the case of special order items, custom items and items you want reserving on back-order. Where the goods have already been despatched and are free from defect the full cost of carriage both ways will be at your expense.

Cancellations outside the seven day period or goods which are not returned in perfect condition may result in a 15% restocking fee. Any such returns must be agreed with us and the full cost of carriage both ways will be at your expense.

Defective Materials:

Your goods should be free from defect and fit for the purpose intended.

Our goods are guaranteed free from defects in material or workmanship.

In the unlikely event that there is a problem with materials or workmanship in any way then please let us know through the contact form and we will issue you with a returns number.  Please note that the goods will be returned to us at your expense, however if upon inspection at our premises they prove to be faulty then we will replace them free of charge.

We cannot be held responsible for any damage caused by goods which are incorrectly used or fitted.

Your statutory rights are not affected.


- Stock items normally same working day if order received before 12 noon.
- Special order items can take a while depending when they are ordered
   and what the item is.  If your requirement is urgent please contact us for leadtimes.

- Custom printed labels can take anything up to 4-6 weeks to produce but may be sooner
   depending on label type.  If your requirement is urgent please contact us for leadtimes.
Delivery - Mainland UK:
Item Method Delivery Time
Paper Rolls Courier 1-3 working days
Price Guns Courier 1-3 working days
Price Labels full boxes Courier 1-3 working days
Price Labels 10 packs Post 1-3 working days
Ribbons/Ink Post 1-3 working days

The UK Mainland (AM Delivery) option is only available on courier delivery at an extra charge.

Delivery - Northern Scotland and Islands:

Whilst despatch will normally be same working day for orders received before 12 noon shipments to Northern Scotland and UK Islands may take between 1-5 days to deliver.

If there is a delay we will contact you to let you know a revised delivery date and give you the opportunity to cancel your order.

We do not have any control over third parties such as the Royal Mail or courier companies. Whilst we will make every effort to maintain our despatch and delivery times
we cannot guarantee them and we accept no liability for any losses arising from delays or non-delivery.

Time limit for claims - please notify us in writing within 3 days of receipt of goods
if you experience any problems with shortages, incorrect items or damaged goods (for damaged goods please sign as 'damaged' with the courier on receipt and retain any packaging for inspection).

Free Carriage:

Carriage is free on standard (next day) UK mainland orders of £50 or over.

For AM Delivery orders, Northern Scotland and UK Islands orders of £50 and over the standard (next day) UK mainland carriage rate is subtracted from the delivery charge to give a reduced rate.

If you live in Northern Scotland or UK Islands and you select UK mainland carriage we will have to contact you to increase your carriage charge.

The following postcodes are at the Northern Scotland Rate:

AB37-AB38, AB44-AB45, AB53-AB56
IV7, IV9-IV12, IV14-IV28, IV30-IV32, IV36, IV40-IV56
KW all
PH17-PH26, PH30-PH44, PH49-PH50

The following postcodes are at the UK Islands Rate:

IM all
PA20, PA41, PA42-PA49, PA60, PA61-PA78, PA80-PA88
ZE all

Unfortunately these are the areas the courier charges 3 or 4 times more to deliver to.

Privacy and Cookies:

We use your email address to send you confirmation of your order and your VAT invoice. We may also use it to inform you of our service during holiday closures for instance Easter, Christmas, etc.  If you do not wish to be included in this please let us know through the contact form and be assured that we will never pass on any of your details to any third party.

When you use our online shop three cookies are stored on your computer. The only cookies are one to check if cookies can be used, one for the status of your shopping basket and a unique session id number generated by the shop. This is to keep track of your shopping basket contents from page to page whilst in the shop and is only used temporarily for the time you are in the shop.

Security and Credit Card Transactions:

When you enter your credit card details you are doing so on a secure server with High-Grade Encryption compliant to PCI level 3.1.

Please note that payment is taken in advance for special order items, custom items and items you want reserving on back-order.


Please note that any import duties and taxes will be payable by you on arrival in your country.

Intellectual Property:

The words "The Till Roll Man", "Till Roll Man" and the Cash Register Logo are Trade Marks of The Bag Man Direct Ltd T/A Till Roll Man.

Law applicable:

The Contract shall be construed and interpreted in accordance with the laws of England and subject to the jurisdiction of the English courts.


We want you to be completely happy with your purchase and shopping experience with us but if you are dissatisfied in any way at all then we want to know about it.

Any complaints will be acknowledged within 5 days giving details of the contact within our organisation who is dealing with your problem.

If you wish to raise a complaint you can do so by various means:

By using our Contact Form

By Telephone:
+44 (0)114 2967613 within the hours of 9-5 GMT, Monday to Friday.

By Post:
Bag Man Direct Ltd
T/A Till Roll Man
Concept Building
285-289 Chesterfield Road
S8 0RT

Please give full details of your problem and include your order reference (if applicable) as well as name, postal address, email and daytime phone number.

Till Rolls, Credit Card Machine Rolls, Chip & Pin and PDQ machine Rolls from The Till Roll Man
  Telephone   0114 2967613
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